- Free delivery throughout Florida on orders over $1,000.00
Menu
At Orchid Wood Co, customer feedback is highly valued. We’ve compiled a selection of the frequently asked questions we receive and presented them here for your convenience.
We make every dining room table, decorative table, extension, and bench to order just for you.
Place your order and we get to work making your perfect set. We like to contact you during the build to show you updates on the progress. We are passionate about you loving your new piece. Our team will contact you to review your finish options so that we get it right.
Free delivery on all custom made purchases over $1000 throughout the state of Florida. Contact us for delivery options and pricing throughout the United States using freight carriers.
Contact us for current production lead time. Generally, production and delivery runs about 4 to 6 weeks. We understand sometimes events happen in life. Contact us for rush availability and pricing estimates.
In stock pedestal leg products ship within 3 to 4 business days. Made to order pedestal leg products ship in 1 to 2 weeks. See product listing for pricing.
Cutting board products – see listing for shipping details throughout the United States using USPS, UPS or Fedex.
Free delivery on all custom made purchases over $1000 throughout the state of Florida. Contact us for delivery options and pricing throughout the United States using freight carriers.
Contact us for current production lead time. Generally, production and delivery runs about 4 to 6 weeks. We understand sometimes events happen in life. Contact us for rush availability and pricing estimates.
In stock pedestal leg products ship within 3 to 4 business days. Made to order pedestal leg products ship in 1 to 2 weeks. See product listing for pricing.
Cutting board products – see listing for shipping details throughout the United States using USPS, UPS or Fedex.
We back our construction with a six month warranty against structural defects. The six month period begins the day of delivery. You must notify us before the warranty expires. Please contact us and send pictures so that we can determine a solution. We will fix or replace your product if it experiences a structural failure. We determine whether it will be fixed or replaced. Replacement or fix will take our standard build wait time at the time it is reported.
We use natural wood products to build our tables, benches, side tables and buffets. All wood products are susceptible to natural expansion and contraction. It is rare, but can not be avoided. Rest assured, we provide a one time replacement or fix of any product we build.
Warranty does not cover scratches, dings, water marks, water damage, burns, cuts, drops.
Our products are made of natural wood. We stain, paint and seal them using a variety of non-toxic coatings. Avoid excessive amounts of water, humidity changes, and harsh chemicals. Clear coats need time to fully harden and cure. Be especially careful using cleanning products during the first month.
Care for your product based on the coating you chose during the build.
Use mild dish soap and damp clothes on all poly clear coated products. Do not use waxes and polishes on these surfaces. This option provides a thicker more durable coating against use.
Our natural oil blend clear coats should be cleaned with mild furntiure polishes. These top coatings bring out the natural beauty of the wood, but are more porous than poly clear coats. These surfaces are more susceptible to water damage. Spray furniture polish propellants can dry the surface oils.
Elevate your living space with our exclusive Custom Furniture Design service, where your vision for a perfect home environment comes to life. Imagine a dining table where family memories are made, a coffee table that’s the centerpiece of your conversations, or a buffet that elegantly organizes and showcases your finest dinnerware. With our service, these are not just imaginings – they are possibilities waiting to be realized.
Schedule your personalized consultation to design your bespoke set. Reach out to us via phone, or arrange an appointment to visit our showroom located in Ft Pierce. During the consultation, we generally inquire about:
– The desired size of the set
– The expected timeline for completion
– Whether the set is intended for a new construction project that is two months in the future
Additionally, it would be helpful if you could provide us with photos of the room.
For immediate assistance, don’t hesitate to contact our customer service at 772-206-0140.